The UK’s National Health Service is forever being criticised in the press or on TV for something or other. But for every mistake it makes or rogue member of staff it has there are hundreds of thousands of satisfied customers and successful operations.
Yesterday I had a cataract removed from my right eye and a new lens put into it. It is a bit early to say how well it has gone. Six weeks ago the left eye was done likewise (lens replacement and cataract removal) and it was most successful. It was not just a case of the physical result but the behaviour and care and kindness of the staff; from receptionists to consultants, staff nurses to porters.
Over the last 50 years I have had major surgery on my right knee after a road traffic accident and two minor follow up operations on the same knee. I had another general anaesthetic for a sinus operation. I’ve had many procedures without general anaesthetic like xrays, scans, gastroscopy, endoscopy, colonoscopy, two lots of stent implants and various neurological tests. Back to general anaesthetics - I had my gall bladder removed, a triple by-pass and these two eye operations. I expect there are other things I’ve forgotten…..
Add to that a lifetime of visits to my General Practitioner.
Imagine how many NHS staff with whom I have come into contact over the years – it must be thousands.
I can think of one staff nurse in the Pain Clinic many years ago who behaved obnoxiously and for a while our GP’s surgery had some very poor receptionists. Those apart, the thousands of staff have been first class in every way you could wish to measure them.